Concerns and Complaints
Who to contact
At Green Oaks we believe in positive communication through personal connection.
Talking to the right person at the right time will usually help you to have the information that you need and to resolve any concerns that you may have.
The following guidance will make sure that you are talking to the right person, in the right way and at the right time:
|
Type of Concern |
Who to talk to |
How to contact |
|
Medical conditions and first aid |
School Office |
In person or by telephone For Medical Conditions that require a Care Plan book an appointment to speak directly to the Medical Conditions Co-ordinator |
|
Events in the school day Education and progress Health and well-being Behaviour and safety Family circumstance |
Class Teacher |
Talk in person at the end of the school day or; Telephone the School Office to speak directly to the class teacher or; Book an appointment directly with your child’s class teacher for a formal meeting |
|
Continued concern over Education and progress Health and well-being Behaviour and safety |
Class Teacher and Key Stage Leader |
Book an appointment: In person, through the school office or By telephone |
|
Provision for children with Special Educational Needs or Disability |
Class Teacher and Inclusion Leader |
Book an appointment: In person, through the school office or By telephone |
|
Unresolved concerns over education or welfare Significant family circumstances that may impact on a child’s welfare and education Safeguarding concerns |
Head of School |
Book an appointment: In person, through the school office or By telephone |
|
Unresolved, high level concerns Complaints against staff or the school |
Executive Headteacher Chair of Governors |
Book an appointment: In person, through the school office or By telephone |
Complaints
The majority of concerns will be resolved by following the procedures above.
However, if you have a concern that has not been resolved and you would like to make a formal complaint please follow the procedures contained in the Green Oaks Complaints Policy.
